Start at the cashier
Save amount, currency, method, request time and reference. Record whether bonus turnover and KYC were complete.
After approval
Ask for the processor or transaction reference. For crypto, verify the asset and network; for bank payments, retain the trace identifier.
Close at receipt
Use cleared funds at the destination as the final timestamp. Never pay an advance release fee or extra deposit to unlock funds.
Related guides
Frequently asked
Does completed prove receipt?
No. Confirm dispatch and destination settlement.
What is the strongest reference?
The cashier ID linked to the bank, processor or blockchain transaction.
Should a pending request be cancelled?
Only after verified support explains the consequence.
Continue with the terms open
Verify the route, keep the evidence and set the budget first.
Use a Cashout-Ready Casino